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The Hempel Hotel London, London
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Key details
About the Hotel
31-35 , Craven Hill Gardens,
London,
United Kingdom,
W2 3EA,
Greater London
The Hempel Hotel is a 5-star boutique hotel known for its minimalist design and Zen-inspired ambiance. Located in the fashionable Bayswater area, it offers a serene escape amidst the hustle and bustle of London. Unique features include a tranquil Zen Garden that was showcased in the film 'Notting Hill.' The hotel's elegant spaces and flowing lines create a distinctive atmosphere for both leisure and business travelers.
Location
Situated in a discreet cul-de-sac between Paddington and Hyde Park, the hotel is ideally placed for exploring London's attractions. It is within walking distance to renowned sites like Kensington Palace and the Royal Albert Hall. Public transport options are easily accessible, with Paddington Station just 0.5 miles away, connecting visitors to the broader city.
Rooms
The Hempel Hotel features individually designed rooms with a luxurious and minimalist Japanese feel. Many rooms offer views of the Zen Garden or typical London townhouses. Espacious suites include separate bedrooms, sitting areas, and deep soaking tubs, adding to the overall comfort. Amenities include air conditioning, free Wi-Fi, and stocked minibars with vitamins to ensure a refreshing stay.
Eat & Drink
The 35 Restaurant serves a creative and sophisticated menu alongside an extensive wine list, providing guests with fine dining experiences. For a more casual atmosphere, the 31 Lounge Bar offers exotic cocktails and world tapas under intimate candlelight. Light fare is available at the lounge, making it ideal for both casual bites and elegant meals.
Leisure & Business
Guests can relax in the landscaped Zen Garden or utilize the equipped conference room for business meetings. The hotel provides additional facilities such as banquet services and room service to cater to guests' needs. Leisure amenities include a terrace for sunbathing and enjoying the tranquil environment.
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Getting around
A list of all available modes of transport
City Center
London
2.4
mi
Airports
London City (LCY)
11.8
mi
London Heathrow (LHR)
15.5
mi
Train
Paddington Station2000 ft
Metro stations
Bayswater Tube1400 ft
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Spa Day
“The spa services were outstanding, especially the aromatherapy massage which left me feeling rejuvenated.” view full review
Spotless Room
“The room was impeccably clean and well-maintained, providing a perfect retreat after a long day.” view full review
Delicious Breakfast
“The breakfast buffet was a highlight of my stay, with fresh pastries and a variety of healthy options.” view full review
Thoughtful Accessibility
“The accessible features, such as the grab bars in the bathroom, made my experience comfortable and stress-free.” view full review
Excellent Gym
“The gym was well-equipped with high-quality machines and free weights, making my workouts enjoyable.” view full review
Chic Decor
“I loved the modern decor of the room; it made the atmosphere cozy and inviting.” view full review
Great Meeting Space
“The meeting room was well-designed, with ample natural light and all the necessary tech available.” view full review
General
Wi-Fi
Elevator
Room features
Air conditioning
Media
Television
Telephone
Show more
Location
31-35 , Craven Hill Gardens,
London,
United Kingdom,
W2 3EA,
Greater London
Map view
31-35 , Craven Hill Gardens,
London,
United Kingdom,
W2 3EA,
Greater London
City landmarks
Parks
Hyde Park
1.1
mi
Garden
Buckingham Palace
1.9
mi
Museums
Victoria and Albert Museum
1.6
mi
Museums
Science Museum
5300 ft
Museums
Natural History Museum
1.4
mi
Palace
Kensington Palace
3200 ft
Marylebone Rd
Madame Tussauds London
1.3
mi
Parks
Kensington Gardens
3300 ft
87-135 Brompton Rd
Harrods
1.3
mi
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
2.8
mi
Great Central House
Marylebone Tube
1.4
mi
Museums
The British Museum
2.4
mi
Gallery
Wallace Collection
1.3
mi
Praed St
Paddington Tube
2100 ft
Events
Royal Albert Hall
1.1
mi
Monuments and Landmarks
The Albert Memorial
5100 ft
Art object
Sherlock Holmes Museum
1.3
mi
Westbourne Grove
Westbourne Grove
4500 ft
Museums
Apsley House
1.5
mi
Kensington Gardens
Elfin Oak
2100 ft
Monuments and Landmarks
Peter Pan Statue
2200 ft
Museums
Design Museum
1.5
mi
Oxford Street
Oxford Street
1.6
mi
Parks
Holland Park
1.4
mi
Park Lane
Marble Arch Tube
1.0
mi
Fountains
Princess Diana Memorial Fountain
5000 ft
London W2England
Notting Hill Gate Tube
1.0
mi
Gallery
Lisson Gallery
1.3
mi
Nearby
LondonEngland
Bayswater Tube
1100 ft
Restaurants
Caesar Restaurant
700 ft
26-33 Queens Gardens The Caesar Hotel
Terrace Restaurant at the Blakemore Hotel
400 ft
30 Leinster Gardens Blakemore Hyde Park Hotel
Halepi
800 ft
18 Leinster Terrace
Park Grand Paddington Court Restaurant
1000 ft
27 Devonshire Terrace Paddington
Appennino Pizzeria and Rotisserie
1000 ft
8 Devonshire Terrace Devonshire Square
Laurents
900 ft
39 Craven Rd
The Cleveland Arms
1500 ft
28 Chilworth Street
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Quiet Atmosphere
Friendly Staff
Claustrophobic Room
Underwhelming Dining
7.2/10
Very good
Rooms
7.3
Location
8.3
Service
7.9
Dining
6.3
Guest reviews
7.2/10
based on 20 reviews
7.9
7.9/10based on 49 reviews
Richard
United Kingdom,
March
2024
7.4/10
I had a mixed experience at this hotel. The location was great, with a quiet atmosphere and proximity to Paddington Station and Hyde Park, but the overall stay left much to be desired. The service was exceptionally friendly, yet the dining experience was underwhelming for the price paid.
Rooms
7.0
My room overlooked the courtyard, which was lovely for enjoying refreshments. However, the all-white interior made the long bedroom feel claustrophobic.
Service
9.0
The staff was incredibly apologetic and friendly throughout my stay, from the porter to the receptionist. However, there was one incident where the concierge was unprofessional.
Location
8.0
The hotel's location near Paddington Station and Hyde Park was convenient, though it was next to some noisy establishments. It was nice to be greeted by a polite gentleman at the door.
Dining
6.0
The dining experience fell short of expectations, with limited offerings for the high price. The quality of the food was good but not exceptional.
Facilities
7.0
The facilities were decent but not outstanding. The hotel lacked some amenities that would have enhanced the overall experience.
Quiet Atmosphere
Claustrophobic Room
Lauren
United Kingdom,
March
2024
6.8/10
My stay at the hotel was a mixed experience. While the rooms were small, they were very well laid out and clean, although they looked nothing like the pictures on the website. The location, right across the road, was convenient for access to various parts of London, but it was basic compared to the photos online.
Rooms
7.0
The rooms, although small, were very well laid out and clean. However, they looked nothing like the pictures on the website.
Service
6.0
The service was a bit of a mixed bag. While the staff were polite and accommodating before our trip, it took the receptionist over an hour to deal with our request, and they seemed disgruntled serving us. However, once past this, the staff provided top-notch service, making our overall experience pleasant.
Location
9.0
The location was a highlight as it was quiet and lovely, minutes away from Paddington Train Station and Metro, making it ideal for exploring various parts of London easily.
Dining
5.0
The dining experience had its ups and downs. While the staff were friendly, their service seemed phased when busy, resulting in delays. The disappointment came with the subpar offer for the price paid, as the breakfast package did not meet expectations.
Facilities
7.0
The facilities were decent but not outstanding. The hotel lacked some amenities and services compared to what was expected for the price.
George
United Kingdom,
January
2024
7.8/10
My stay at the hotel was a mix of positives and negatives. The hotel's location was perfect, just a 10-minute walk from Paddington station, and the ambiance was impressive. However, the room layout was a bit odd with multiple levels and double doors instead of a proper wall separating rooms.
Rooms
7.0
The room layout was a bit unusual with wooden steps leading to different levels. The noise from neighboring rooms was more noticeable due to the lack of a proper wall.
Service
8.0
The service was flawless, with helpful and friendly staff. They assisted with organizing transportation and even provided umbrellas for rainy days. However, it fell short of the expected standard for a 5-star hotel.
Location
9.0
The location was impressive, featuring sunken seating areas and a minimalistic design. It was a serene environment suitable for work or relaxation, and conveniently close to tube stations.
Dining
7.0
The dining experience had its ups and downs. While the staff was friendly, there were issues with service efficiency when multiple tables needed attention. Despite this, the quality of the cooked-to-order food was excellent.
Facilities
8.0
The hotel facilities were nice overall. The bar area by tea lights was a charming spot for post-dinner drinks and conversations.
James
United States of America,
December
2023
7.6/10
My stay at the hotel was a mix of great and not-so-great experiences. The rooms were extremely spacious and well-appointed, but the bathroom had a small issue with water droplets from a light fitting. The heat in the room was almost unbearable at times. The service was top-notch with attentive staff, although there were some minor hiccups with breakfast orders. The location was superb, near Paddington Station, but we had an unfortunate encounter with noisy neighbors. The dining offered nice options but was somewhat overpriced. Overall, a good stay with a few setbacks.
Rooms
8.0
The rooms were extremely large and well-appointed, but there was a small issue with water droplets from a light fitting. The heat was almost unbearable at times.
Service
7.0
The staff were professional, friendly, and very helpful, although there were some mixed-up breakfast orders.
Location
9.0
The location was excellent, walking distance to tube lines and Paddington Station, but our stay was disrupted by noisy neighbors at 2:00 am.
Dining
6.0
The dining experience offered nice options but was somewhat overpriced.
Facilities
8.0
The facilities were modern and well-maintained, although we had an issue with noisy neighbors disrupting our stay.
Tony
United Kingdom,
December
2023
6.6/10
The hotel offers a spacious and modern room with a lovely view over the square to the front, making it feel like something out of a magazine. However, the room's user-friendliness is lacking and does not justify the high price. Additionally, the cheap furniture and bathroom fittings were disappointing, falling short of luxury hotel standards.
Rooms
7.0
The room with a view over the square was like something out of a magazine.
Service
8.0
The staff, including the Porter and Receptionist, were really helpful and friendly. They had clearly put effort into creating interesting flavors. However, the room temperature was uncomfortably hot with no way to adjust it.
Location
9.0
The hotel is located close to Paddington Train Station and Hyde Park, offering a quiet and lovely atmosphere. While it overlooks a garden square, the area lacks abundant dining options in the evening, though good alternatives can be found with a bit of research.
Dining
5.0
The dining experience was a disappointment, with limited breakfast options that fell short of expectations for the price paid. The provided food consisted only of basic items, lacking in variety and sophistication.
Facilities
5.0
The hotel's facilities were a letdown, with poorly managed dining service and subpar breakfast offerings. The overall experience did not match the price paid for the stay.
Great location
Subpar dining
Martin
United Kingdom,
December
2023
8.8/10
The hotel is located in a quiet side street close to Hyde Park, making it very convenient for exploring central London. The rooms are spacious and beautifully designed, offering a captivating layout. The service is top-notch with a friendly and helpful staff. The dining experience is excellent, featuring top choice products. However, the location might not be ideal for those looking to venture out into the city every day.
Rooms
9.0
The room was totally decked out in tiles, including the floor, giving it a modern and luxurious feel. The layout with wooden steps added a unique touch.
Service
10.0
The staff was flawless - helpful, knowledgeable, and very friendly. Their flexibility in accommodating different arrival schedules was much appreciated.
Location
8.0
The hotel is very close to Hyde Park, Kensington, Mayfair, and Notting Hill, offering a convenient base to explore these areas of London.
Dining
9.0
The dining experience was excellent, with top choice products and interesting options.
Facilities
8.0
The hotel facilities are impressive, with sunken seating areas and a minimalistic environment. The cream cheese was a delightful addition to the dining experience.
Frederick
United States of America,
November
2023
6.4/10
I booked this hotel for my wedding anniversary as a surprise for my wife. The location was convenient, being within walking distance of Paddington Station and Hyde Park, but the room we received felt small and claustrophobic. The service, though friendly, could have been more attentive given the standard of the hotel. The dining experience was a letdown for the price we paid, with limited offerings and minimal attention to detail.
Rooms
6.0
The room we stayed in felt cramped and overlooked the courtyard, which could have been a nice spot for refreshments.
Service
7.0
While the staff was friendly, the level of attention could have been higher, especially considering we had to change rooms twice during our stay.
Location
8.0
The hotel is conveniently located near Paddington Station and Hyde Park, making it a practical choice for exploring the city.
Dining
5.0
The dining experience was underwhelming given the price, with little variety and attention to detail.
Facilities
6.0
The facilities were average, nothing stood out as exceptional.
Johnny
United States of America,
November
2023
8.4/10
My stay at the hotel was lovely overall. The room, while spacious and with a nice seating area, felt a bit overpriced for what we paid. The service was exceptional, with attentive and helpful staff. The location was fantastic, walking distance to tube lines and Paddington Station. The dining experience was enjoyable, particularly the eggs Florentine, but could have had more variety. The facilities were great, adding to the comfort of my stay.
Rooms
7.0
The room was spacious with a separate seating area, although a bit pricey for the value.
Service
9.0
The staff were attentive and very helpful, making our stay enjoyable.
Location
9.0
The location was excellent, close to tube lines and Paddington Station.
Dining
8.0
I enjoyed the dining experience, especially the delicious eggs Florentine, though more variety would be welcomed.
Facilities
9.0
The facilities were great and added to the overall comfort of my stay.
Cameron
United States of America,
October
2023
7.0/10
My stay at the hotel was a mixed experience. The rooms, though facing the zen garden, had some design flaws with high blank white Formica doors and excessive shelves, but the seamless door feature was impressive. The service was exceptional, especially with the thoughtful gestures for a special occasion. The location was convenient, nestled in a quiet neighborhood near key areas of London. The dining experience was lacking, with slow service and subpar breakfast options. Overall, the facilities were decent, with room for improvement.
Rooms
7.0
The rooms facing the zen garden had a unique seamless door feature, but the design with blank white Formica doors and excessive shelves was not appealing.
Service
9.0
The service was exceptional with charming, attentive, and helpful staff, who even acknowledged a special occasion.
Location
8.0
The location was convenient, being a short walk from Paddington station and located in a quiet neighborhood near key areas of London.
Dining
5.0
The dining experience was subpar, with slow service and limited breakfast options.
Facilities
6.0
The facilities were decent, with room for improvement.
Guy
United States of America,
October
2023
6.4/10
My stay at the hotel was mixed. The room had a stunning view over the private gardens and was full of quirky design features. The bed was incredibly comfortable, which was great after our wedding. However, the room was rather hot even though it was cold outside, and the air conditioning wasn't very effective. The cost was considerably above what I expected for the room.
Rooms
8.0
The room had a stunning view over the private gardens and quirky design features. The bed was one of the most comfortable beds I have ever slept in.
Service
5.0
I found that the service did not meet my expectations. A small gesture like a complimentary bottle of sparkling would have been nice instead of a simple apology.
Location
7.0
The location was not central, but perfect for a quiet retreat. The place had a great wow factor and was immaculately clean.
Dining
6.0
The dining experience was good overall, but there were some issues during my stay. The staff was friendly, but they seemed overwhelmed when multiple tables needed attention simultaneously, leading to mix-ups with breakfast orders and slow service.
Facilities
6.0
The hotel facilities were adequate, but not exceptional. I expected more for a hotel of this standard.
Joseph
United States of America,
October
2023
7.4/10
My stay at the hotel was quite delightful. The rooms were spacious and had a separate seating area, which I found nice, although they were a bit worn out and could use some refurbishment. Check-in was a bit slow, but the overall room comfort was satisfactory. The hotel staff was extremely helpful and flexible, catering to our varied arrival times and needs. The location was convenient, within walking distance to tube lines and Paddington Station. The dining experience was a mix of delicious dishes but lacked variety for the price. Overall, a pleasant stay with some areas for improvement.
Rooms
7.0
The rooms were large with a separate seating area, which was nice, but they were looking tired and needed a refresh.
Service
9.0
The staff was helpful and flexible, especially accommodating our varied arrival times.
Location
8.0
The location was excellent for us, within walking distance to tube lines and Paddington Station.
Dining
7.0
The dining was delicious but lacked variety for the premium price.
Facilities
6.0
The facilities were satisfactory but could be improved in terms of variety and freshness of offerings.
Patricia
United Kingdom,
September
2023
7.2/10
My stay at the hotel was a mixed experience. The room suited our requirements perfectly, complete with a wonderfully equipped bathroom. However, the check-in process was frustrating, and the bathroom layout was quite impractical. The location was convenient for exploring London, but the dining experience fell short of expectations. Overall, it was a decent stay with some highs and lows.
Rooms
8.0
The room was lovely, minimalistic, and stylish, equipped with everything I needed.
Service
7.0
The service was efficient and pleasant overall, although there were a few hiccups with the maid and Joel from the bar.
Location
8.0
The location was excellent for us, within walking distance to transportation options and attractions. However, the area seemed a bit tired and lacked charm.
Dining
6.0
The dining experience was a mix of highs and lows. The cooked food and teas were excellent, but the lackluster package for the price was disappointing.
Facilities
7.0
The hotel's facilities were good overall, but improvements could be made to enhance the dining experience.
Thomas
United States of America,
September
2023
8.2/10
I absolutely loved my stay at the hotel. The location was spectacular, just walking distance to Paddington Station and close to a multitude of restaurants in the Bayswater area. The rooms were comfortable, but the noise from the neighboring rooms was a bit of a letdown. The service was top-notch, with extremely friendly and accommodating staff. The dining experience had its ups and downs, with some delays in service but delicious food options. The facilities were impressive, especially the sunken seating areas and beautiful minimalistic design.
Rooms
7.0
The rooms were comfortable but noise from neighboring rooms was a bit disturbing.
Service
9.0
The staff was extremely friendly and accommodating.
Location
9.0
The location was spectacular, close to various tube lines and iconic attractions like Royal Albert Hall.
Dining
8.0
The dining experience had some delays but the food was delicious.
Facilities
8.0
The facilities were impressive, especially the sunken seating areas and minimalistic design.
Robin
United Kingdom,
September
2023
6.6/10
The hotel is located in an elegant neighborhood but convenient to the tube, making it perfect for our stay. The rooms, however, were slightly dull, overlooking the garden on one side and facing a brick wall on the other. The service, while the staff was friendly, was not up to the expected standard for a hotel of this quality. The location was quiet and ideal after a busy day of sightseeing, but options for good dining were limited nearby.
Rooms
7.0
The rooms were slightly dull, with one side overlooking the garden and the other facing a brick wall.
Service
6.0
The staff was friendly, but the service did not meet the expected standard for a hotel of this quality.
Location
8.0
The hotel is in an elegant neighborhood but handy to the tube, offering a quiet and convenient setting.
Dining
5.0
The dining experience had some glorious parts but also some disappointments like stewed tea and delays in service. The options were not as expected for the price.
Facilities
7.0
The hotel had some nice facilities, but the service did not match the expectations for a hotel of this caliber.
Chris
United Kingdom,
September
2023
7.4/10
The hotel offers spacious, clean rooms with a range of amenities, but some may find the layout a bit claustrophobic. The service from the staff is top-notch, although dining experiences can be hit-or-miss. The location is convenient for exploring Notting Hill and its elegant neighborhood, despite lacking vibrant dining options nearby.
Rooms
8.0
The rooms were spotless, huge, and well-equipped with luxurious amenities, albeit the layout might feel a bit cramped for some due to the design.
Service
9.0
The service of our rooms was top rate, and the staff were very friendly and attentive. They made efforts to ensure our comfort and enjoyment during our stay.
Location
7.0
The hotel is located in an elegant neighborhood close to Notting Hill, offering easy access to the tube and attractions like the Heathrow Express, making it convenient for travelers.
Dining
6.0
The dining experience, while pleasant, may have mixed outcomes, with occasional hiccups in service and food quality. However, seasonal products are highlighted in the menu.
Facilities
7.0
The hotel facilities are minimalistic yet modern, providing essentials for a comfortable stay. However, some may find the dining options lacking in variety.